Data protection information for visitors to this website

We, vortex energy Belgique, rue Dieudonné lefèvre 17, 1020 Brussels, email:, would like to clarify which data is collected on this website and how it is processed. Please direct any questions regarding data protection to our data protection officer at

Purpose, legal basis, recipient categories and storage duration of data processing

Purpose: Presentation of the company, delivery of services, sale of products and communication over the internet

The purpose for which data is processed on this website is the display of information about our company’s products and services, combined with the opportunity for users to contact the appropriate company contact persons.

We process personal information on the following legal bases:

To this end, we use service providers separately for the purpose of confidentiality and data protection obligations. Information is shared with authorities solely in the event that we are legally required to do so. We do not transmit data to any third-party countries.

When you visit our website, a connection with your browser is established. The information below is collected, temporarily stored in system files and automatically recorded: Your device’s IP address, the date and time of access, the name and URL of accessed files, the website you came from or were forwarded to us from (referrer URL), the browser used and, if applicable, the operating system of your device and the name of your provider.

We process this data for the purpose of smoothly establishing a connection and for system security. The accrued connection data is automatically deleted, usually after a maximum of seven days. In the event that our website is misused, the log data (whose continued storage is required for the purpose of providing proof) will be stored until the situation has been resolved.

Use of cookies

This website uses cookies. These are text files stored on your computer to facilitate analysis of how you use this website. The data produced by cookies on your use of this website is used to analyse user behaviour on this website and to improve our information offer. The legal basis for data processing is art. 6 para. 1 lit. f GDPR (legitimate interests). The optimisation of a web presence is such a legitimate interest. The acquired data is used solely for internal statistical analysis and is not shared with any third parties. The cookies are deleted after 2 years. You can change your browser settings to prevent the storage of cookies. However, doing so may also prevent you from using some or all features on this website. Data collection is a completely anonymous process; collected data is not personally identifiable.

Contact form

If you contact us via our contact form, the data you supply in the form is processed to process your enquiry. The legal basis for the transmission of data to us is consent in accordance with art. 6 para 1 lit. a GDPR. You may revoke your consent at any time with future effect. This data will then be deleted. If your enquiry does not give rise to a retention obligation (e.g., placing an order), this data will be deleted after three years. Your data is forwarded internally to the responsible contact partner for the processing of your enquiry. This data will not be disclosed to third parties without your consent.

Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. (Google). Google Analytics uses cookies. These are text files stored on your computer to facilitate analysis of how you use this website. The legal basis for this processing is your consent in accordance with art. 6 para 1 lit. a GDPR. Information created by these cookies about your use of this website is generally sent to and stored on Google servers located in the USA. If you are located in the European Union or in a signatory country of the Agreement on the European Economic Area, IP anonymisation is used on this website to shorten your IP address before transmission – insofar as IP anonymisation has been activated.

Only in exceptional cases will the complete IP address be sent to a Google server in the USA and shortened there. Google uses this information on behalf of the operator of this website to analyse your usage of this website for the purpose of compiling website activity reports. It is also used for additional services associated with website and internet usage provided by the website operator. Google does not associate the IP address transmitted by your browser with other data within the scope of Google Analytics.

You can change your browser settings to prevent the storage of cookies. However, doing so may also prevent you from using some or all features on this website. You can prevent Google from collecting and processing data generated by cookies and data related to your use of this website (incl. your IP address) by downloading and installing the browser plugin available from the following link:

Google Fonts

To display this website in an appealing way, we use fonts provided by Google (Google Fonts, Provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). The fonts used to display our website on your browser are provided by Google. The legal basis for this is our legitimate interest regarding the appealing display of our website, as in accordance with art. 6 para. 1 lit. f GDPR. The privacy policy of Google is available here:

Embedding of Google Maps

We use Google Maps to embed maps (legal basis in accordance with art 6 para. 1 lit. f GDPR for the operation of our website and in consideration of the interests of the affected parties). Google LLC in the USA has undertaken to ensure appropriate data protection in accordance with the American-European and American-Swiss Privacy Shield. Further information on this is available in Google’s detailed privacy policy

Your right to information, correction, deletion, revocation and data portability

You can exercise your right to information about and the correction and deletion of data at any time. Simply contact us via the ways described above. If you wish to have data deleted, but we are legally obliged to store the data, access to your data will be restricted (locked). The same applies to revocation. You can exercise your right to data portability so long as the recipient and we are technically capable of performing this.

Right of appeal

You may lodge a complaint with the data protection authority at any time.

Data security/encryption

This website uses Hypertext Transfer Protocol Secure (https). The connection between your browser and our server is encrypted.

Validity of and changes to this privacy policy

We reserve the right to update the content of this privacy policy at any time. This generally occurs when the services we use are developed or adapted. The current privacy policy is available on our website.

Policy updated: 13/05/2018.

Questions, needs or sugestions?

We look forward to hearing from you.